TERMS OF USE
Identification:
The General Terms and Conditions set out in this document apply to all commercial transactions carried out through the website www.decoraglobafragance.com whose owner is GRUPO GLOBA DG, S.L., tax ID ESB54128475, with registered office at Pasaje Dr. Bartual Moret Nº 5 – Entlo. B, 46010, Valencia, hereinafter DECORAGLOBA.
Purpose and activity:
DECORAGLOBA sells Home decor products.
Prices:
The prices shown on the website https://decoraglobafragrance.com include 21% VAT.
Updates to the website regarding contracting:
DECORAGLOBA, reserves the right to make changes and updates to the products, prices, promotions and other conditions contained in www.decoraglobafragance.com .
DECORAGLOBA does its best, within its means, to ensure that the information on the website is accurate and free of typographical errors. Should a typographical error occur, beyond the control of www.decoraglobafragance.com it will be corrected immediately. Should a customer decide to make a purchase based on such an error, www.decoraglobafragance.com will inform them of the error immediately, and both parties may cancel the purchase at no cost provided the error is substantiated.
Delivery methods:
Products will be sent to the address given by the customer in the order form. Orders whose delivery address is a PO box will not be sent cash on delivery. Products purchased through the website of www.decoraglobafragrance.com will be shipped by private carriers, courier and logistics companies or the postal service.
Shipping / transport costs.
Orders are shipped through the carriers arranged by DECORAGLOBA to the delivery address given in the order. DECORAGLOBA tells customers the exact amount payable as SHIPPING COSTS, based on the order (number of kilos) and the delivery address.
Deliveries to the Canary Islands
Deliveries to the Canary Islands have an estimated delivery time of 15 days. These times are approximate and depend on how long customs take to inspect the goods.
Payment methods.
- Paypal.
- Credit / debit card.
Returning a product.
1 Returns for any reason not attributable to the company.
Offering the highest quality and the best guarantee is our commitment to our customers. If for any reason you are not satisfied with your order, you have 14 working days from the delivery date to return it (under Article 71 as worded by section twenty of the sole article of Spanish Act 3/2014 of 27 March)
- The product must be returned as it was delivered, that is, unused.
Shipping and collection costs for a return are paid by the customer. For the return to go ahead, the product must be in perfect condition. No item will be refunded if it does not reach us in perfect condition and with its packaging in good order.
To make a return, first send us an email explaining the reasons to: info@decoragloba.com . Once the goods have reached our warehouse and their condition has been checked, the amount will be refunded using the same payment method the customer used.
2. In the event of a defect or a shipping error.
Returns of faulty or incorrect products will be accepted by DECORAGLOBA, with DECORAGLOBA covering the shipping costs. Once it reaches our premises, we will check the defect or shipping error and, where appropriate, send the replacement item free of charge.
To make a claim and/or a return, contact us by email at info@decoragloba.com or by post to:
DECORAGLOBA
GRUPO GLOBA DG S.L.
Pasaje Dr. Bartual Moret nº 5 – Entlo. D
46010, Valencia, VALENCIA.
ESB54128475
stating the reasons for the claim and/or return of the product.
Cancelling orders:
Users can cancel the purchase as long as it has not been fully processed and has not left our warehouse. To make sure the cancellation goes through, we advise calling +34 963381717 our Customer Service.
If the order has already been shipped before your call, it will be treated as a return.
All returns must be sent by any carrier or postal service with shipping prepaid; otherwise they will be refused, except those arising from manufacturing faults.
Delivery time varies depending on your location or that of the delivery address. The maximum delivery time is 15 working days, (except during holiday periods) and if there were any delay, for whatever reason, you would be informed by email or telephone.
Once your order leaves our premises, we will send you an email to let you know it has been dispatched.
Warranties
All our products carry the manufacturer's original warranty; DECORAGLOBA guarantees its products, under the terms laid down by law, for a period of 2 years from the delivery date.
The warranty does not cover faults caused by misuse, negligence or improper treatment or handling.
Where a warranty claim is justified, the item will be replaced, the price reduced or the amount refunded, under the terms laid down by law.
The warranty will be void where:
- The purchase invoice is modified, altered or replaced.
- The product under warranty is tampered with or repaired.
- There is no purchase invoice.
To use the warranty, the purchase invoice must be presented.
To have the warranty approved, contact DECORAGLOBA, either by email at info@decoragloba.com or by calling +34 963381717.
Code of conduct
For the resolution of disputes, the parties submit, at their choice and waiving any other jurisdiction, to the courts of the user's place of residence.
EUROPEAN DISPUTE RULES
European consumer rules, online dispute resolution
- We inform users who may find it useful that there is an online dispute resolution platform applicable in all EU member states. "Online dispute resolution in consumer matters under Art. 14.1 of Regulation (EU) 524/2013: the European Commission provides an online dispute resolution platform available at the following link: