Returns policy

CANCELLING YOUR ORDER

You can cancel the purchase as long as it has not been fully processed and has not left our warehouse. To make sure the cancellation goes through, we advise you to contact our Customer Service on +34 963381717.

If the order has already been shipped before your call, it will be treated as a return.

RETURNS

1. Returns for any reason not attributable to the company.

Offering the highest quality and the best guarantee is our commitment to our customers. If for any reason you are not satisfied with your order, you have 14 working days from the delivery date to return it (under Article 71 as worded by section twenty of the sole article of Spanish Act 3/2014 of 27 March). To do so:

- The product must be returned as it was delivered, that is, unused.

- Shipping and collection costs for a return are paid by the customer.

- The product must be in perfect condition. No item will be refunded if it does not reach us in perfect condition and with its packaging in good order.

To make a return, first send us an email explaining the reasons to: info@decoragloba.com. Once the product has reached our warehouse and its condition has been checked, the amount will be refunded using the same payment method the customer used.

2. In the event of a defect or a shipping error.

DECORAGLOBA will accept the return of faulty or incorrect products and will cover the shipping costs.
Once it reaches our premises, we will check the defect or shipping error and, where appropriate, send the replacement product free of charge.

To make a claim and/or a return, contact us by email at info@decoragloba.com, or by post, stating the reasons for the claim and/or return, to: